Casino / Slots
This policy tells you exactly what data swc live collects when you open and use your account, how we store it, and what choices you have over your own information. Access to our platform depends on local law and is available where local law permits.
When you create an account with swc live, we collect the details you submit during registration — your name, contact information, and the account credentials you set. When you carry out a transaction using GrabPay, InstaPay or Bank Transfer, the payment reference and transaction status are logged to your account wallet so your records stay accurate and available to you at any time after login. We also collect technical data generated by your device and browser during each session — IP address, session timestamps and page interaction data. This helps us keep the platform running correctly and detect unusual access patterns that could affect your account security. We do not sell your personal data to third parties. Marketing communications are only sent when you have opted in. You can adjust your communication preferences from your account settings page. Any data we hold is kept only for as long as it is needed to maintain your account or meet obligations under applicable law in eligible regions. If you have a question about a specific data point we hold, the contact paths in this policy are the right place to start.
Transaction references from GrabPay payments are stored in your account wallet history and visible to you after login.
InstaPay transfer records are logged with status and reference number so you can verify each transaction in your account.
Bank Transfer entries appear in your wallet ledger alongside the date and status — no third party receives this detail from us.
This policy applies to data we collect and process directly through the swc live platform — your account, your sessions and your transactions. It does not extend to third-party services you access through external links, nor does it govern the data practices of payment providers or game studios whose products appear in the lobby.
All data submitted during account creation, login and identity verification falls inside this policy. We handle this data directly and you can request a summary through the contact path below.
Payment references generated when you use GrabPay, InstaPay or Bank Transfer are covered here. The payment provider's own policies govern how they handle the transaction on their end.
Session data tied to how you browse the lobby, open game rooms or interact with the sportsbook is covered by this policy and stored only for platform operation and security purposes.
External links, game studios such as Bigtime Gaming or PG Soft, and payment rails each operate under their own privacy terms. This policy does not override or extend to them.
You have practical choices over the data tied to your swc live account. You can request a summary of what we hold about you at any time — this covers your registration details, session records and wallet transaction history. If any detail is incorrect, you can update it directly in your account settings or ask our support team to correct it on your behalf. If you want to raise a concern about how your data has been handled, the support contact paths on this page are the right starting point. We aim to respond to data enquiries within a reasonable period, and we will tell you if your request needs to be referred to a different process. Where local law gives you the right to request deletion of your account data, you can make that request through the same support channel — eligibility and processing depend on applicable local law for your region.
Log in and open your account dashboard to see your wallet history, session log and registered contact details. For a full data summary, submit a request through our support channel.
Account name, contact number and email can be updated in your account settings. Changes that require identity verification will follow the steps shown on the update screen.
If you have a specific question about how a piece of your data is used or stored, send it to our support team using the contact path listed in the support section of this page.
Where applicable local law permits it, you can ask us to remove your account data. Submit the request through support; we will confirm the process and any conditions that apply in your eligible region.
If you have a question specifically about your data or this policy, use any of the contact paths below. For account-specific requests — such as a data summary or a correction — include your registered account identifier so we can locate your records accurately.
Open the chat icon from any page after you log in to your account. This is the fastest path for straightforward data questions or to start a correction request.
For detailed enquiries — including data summaries or deletion requests — send your message to our support email address shown in the contact section of your account dashboard.
Many preference changes, including communication opt-outs and contact detail updates, are handled directly inside your account settings without needing to contact support.
We apply consistent data handling practices across account creation, login sessions and transaction records to keep your information accurate and accessible to you.
We use session cookies to keep you logged in and to recognise your device across visits. You can review and clear cookies through your browser settings at any time; clearing them will end your active session.
Account access is protected by the login credentials you set at registration. If you believe your account has been accessed without your permission, contact support immediately using the live chat path.
We keep your data only for as long as your account is active or as required under applicable local law in eligible regions. When retention is no longer needed, records are removed from our active systems.
When this policy changes in a material way, we will post the updated version on this page with a revised date at the top. Continuing to use the platform after a posted update means you have seen the new terms.
These are the questions we hear most often about how your data is handled on swc live. If your question is not listed here, the support contact paths above are the right place to ask.
We collect the name, contact details and credentials you enter at registration. Once your account is active, we also log session data — such as login timestamps and device type — and payment references for transactions carried out through GrabPay, InstaPay or Bank Transfer.
Yes. Log in and check your account dashboard for wallet history and session records. For a complete data summary that goes beyond what the dashboard shows, submit a request through live chat or the support email address shown in your account.
Go to account settings after you log in. Most contact detail fields can be updated there directly. If a change requires identity verification, the update screen will show you the exact steps. For corrections you cannot make yourself, contact support through live chat.
We do not sell your personal data. Payment references are passed to the payment provider only to the extent needed to complete your transaction. Game studios such as Bigtime Gaming and PG Soft do not receive your personal account data through us.
We retain your data for as long as your account is active or as required under applicable local law in eligible regions. Once retention is no longer required, records are removed from our active systems. You can ask about your specific retention period through the support channel.
Where local law in your eligible region permits it, you can request deletion by contacting support through live chat or the email address on your account dashboard. We will confirm the process and any conditions, such as outstanding wallet balances, before proceeding.