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These terms set out the rules that apply when you access swc live, covering account use, transactions through GrabPay, InstaPay or Bank Transfer, and how we handle your data. Availability depends on local law and eligible regions — read this page before you open an account.
Access to swc live is subject to the laws and regulations of your location. We do not accept accounts from regions where online gaming is prohibited under local law, and it is your responsibility to confirm that access is permitted where you are. When you create an account, you confirm that you meet the eligibility criteria set out at registration, including age and regional requirements. All payment activity — whether through GrabPay, InstaPay or Bank Transfer — is processed under the terms displayed at the point of transaction. We store account transaction records in your account history, accessible after login. If a conflict arises between these published terms and a promotional communication you received, the terms on this page take precedence. We update this policy when our operating conditions change; the version shown here is the current version. If you continue using the platform after an update is posted, you are treated as having acknowledged the new terms. For questions about how a specific policy applies to your account, reach out through the support path described in the contact section below.
Transactions processed via GrabPay are subject to the terms shown at checkout and your GrabPay account conditions.
InstaPay transfers follow the transfer limits and processing rules of your sending bank as well as our platform deposit terms.
Bank Transfer transactions are governed by both our posted deposit terms and the conditions of your issuing bank.
Not every part of your experience on swc live falls under the same policy framework. Understanding what is inside and outside this scope helps you know where to direct specific questions — whether that is about your account, a transaction, page content or a service provided by a third party.
Rules governing account creation, login, suspension and closure apply directly to registered accounts on swc live. These are within the scope of this policy and enforced by us.
Deposits and withdrawals made through GrabPay, InstaPay or Bank Transfer are covered by our posted transaction terms. Your payment provider's own conditions also apply alongside ours.
The game catalogue, odds displays and promotional materials published on swc live are our content and fall within this policy. We are responsible for what is shown on our pages.
External links, payment processors and game studios operate under their own terms. We are not responsible for the policies of those services once you leave or interact with them directly.
You have concrete options available to you at any point. Your full account transaction history — deposits, withdrawals and any adjustments — is accessible in the account dashboard after login; you do not need to contact support to retrieve it. If your personal details on file are incorrect, you can update most fields directly through account settings. For changes that require verification, the form in account settings will tell you which documents to submit. Any question about how this policy applies to your situation can be raised through our support channel. We aim to respond to policy questions with reference to the specific clause involved, not a generic reply. If you believe an error has been made on your account — a transaction recorded incorrectly, for example — raise it through the dispute path in support and we will review the record against our logs.
Open your account dashboard after login to see a full transaction history. Every deposit and withdrawal made through GrabPay, InstaPay or Bank Transfer appears there with a timestamp.
Account settings let you update personal information directly. Fields that require identity verification will prompt you for the relevant documents before the change is saved.
If something in these terms is unclear as it applies to your account, contact support with the specific section in question. We will respond with a direct reference to the relevant clause.
If a transaction appears incorrectly in your account history, submit a dispute through the support channel. We compare the report against our system logs and follow up in writing.
Policy questions are handled through the same support channels as account and payment queries. When you contact us about a legal or policy matter, include your account username and the specific section or transaction you are asking about — this helps us locate the right record and give you a precise answer rather than a general one.
Start a live chat session from any page on swc live. For policy questions, paste the relevant section heading so the agent can reference the correct clause from the start.
Send a written policy query to our support email address listed in your account settings. Written queries create a documented thread, which is useful if you are disputing a transaction.
The Help Centre in your account dashboard contains indexed policy articles. Search the topic directly there before raising a ticket — many common questions are answered with the clause cited.
Your account data is stored and processed according to the practices described here. We collect only the information needed to operate your account — registration details, transaction records and session activity. Cookies are used to keep your session active and to remember your preferences across visits; you can manage cookie settings through your browser. Account security relies on the login credentials you set at registration: keep your password private and do not share your account with others. We retain transaction records for the period required under the applicable rules of the regions where we operate. If you want to know what data we hold on your account, request it through support. For changes to personal information that cannot be made in account settings, the same support path applies.
We collect registration details, payment records and session activity. No data beyond what is needed to run your account is stored. Your GrabPay and InstaPay transaction references are kept in your account history.
Cookies maintain your login session and save preferences. You control cookie behaviour through your browser settings. Disabling session cookies will require you to log in each visit.
You are responsible for the confidentiality of your login credentials. If you suspect unauthorised access, change your password immediately through account settings and notify support.
To request a copy of the data held on your account, or to ask for a correction we cannot make in settings, contact support in writing. We will respond to data requests within the timeframe required by applicable rules.
These are the questions we receive most often about how our legal terms work, what rights you have as an account holder, and how to act on those rights. If your question is not here, the support channel is the right next step.
Yes. Access is subject to local law and is available only in eligible regions. You confirm your eligibility when you register. If local rules in your area prohibit online gaming, you should not create an account.
Our posted transaction terms apply to all deposits, alongside the conditions of your payment provider. The terms shown at the point of deposit are the ones that govern that transaction. Review them before confirming any transfer.
Submit a data request through the support channel. Include your account username and specify what records you are asking for. We will respond within the timeframe required by applicable rules and provide the data in writing.
Most personal details can be updated directly in account settings. If a field requires identity verification, account settings will prompt you for the documents needed before saving the change.
We post the updated version on this page. If you continue using the platform after an update is published, you are treated as having acknowledged the new terms. Check this page periodically to stay current.
Open a dispute through the support channel. Include the date, amount and payment method — for example, whether it was a Bank Transfer or GrabPay transaction. We will compare your report against our system logs and follow up in writing.